Pura Vida Escapes — Isla Palo Seco Rentals. Last updated: October 19, 2026.
Pura Vida Escapes ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website and the rental inquiry and booking services we offer for Isla Palo Seco, Costa Rica.
We collect information you provide directly to us when you submit a rental inquiry, a booking request, a long-stay interest form, or otherwise communicate with us. This may include your full name, email address, phone number, province, preferred travel dates, group size, interests, and any message you choose to include.
When you complete a booking and payment, our payment processor (Base44 Payments, powered by Wix Payments) collects your billing details, payment instrument, and shipping address. We do not store your full card number or banking credentials; payment data is handled securely by the processor and is subject to its own privacy and security standards.
We also automatically collect limited technical information, such as your IP address, browser type, and pages visited, through standard cookies and analytics tools used to understand how the site is used and to improve it.
We use the information we collect to respond to your inquiries, confirm and manage bookings and reservations, process payments, arrange property access and on-site services, and send you communications related to your stay.
We may also use your information to improve our website and offerings, to provide customer support, to prevent fraud, and to comply with our legal obligations.
We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. Your information is not offered on any data marketplace or broker.
We may share your information only in the limited circumstances described below, and never as a product for sale.
We share information with our payment processor to complete transactions you initiate, with property owners and local service partners (such as fishing charters and activity providers) only as needed to fulfill your booking, and with email and hosting providers that help us operate the site and send you confirmations.
We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our business, our guests, or others.
Any provider we work with is expected to handle your information with care and only for the purpose for which it was shared.
Our site uses cookies and similar technologies to remember preferences, keep sessions secure, and gather aggregate usage statistics. You can control cookies through your browser settings; disabling them may affect some site features.
Analytics tools help us understand which pages are popular and where visitors come from, in aggregate and de-identified form, so we can improve the experience.
We keep your personal information only as long as necessary to provide our services, respond to inquiries, fulfill bookings, and meet legal and accounting requirements. When your information is no longer needed, we delete it or de-identify it.
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of receiving marketing communications at any time by replying to any email we send or contacting us at info@warmwinter.co.
Residents of certain jurisdictions may have additional rights under applicable data protection laws; we will respond to verified requests within a reasonable timeframe.
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our services are intended for adults booking travel. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us and we will delete it.
Your information may be processed and stored in countries other than your own, including Costa Rica, the United States, and Canada. By using our services, you consent to such transfers in accordance with this policy.
We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page and, for material changes, provide a more prominent notice. Continued use of the site after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, contact us at info@warmwinter.co, or by phone at +1 864-361-7593 (English) or +506 7113-9793 (Español).